This lady and her family r fantastic. My two German shepherd/border collie dogs were very grateful I know that I took time out to read and get the DVD by jan and learned how to look after them and understand them properly. Professional people don’t behave with reviews of this kind therefore I would advise anyone coming across a person like this to give a very wide berth. You cannot beat jan fennell for her experience, knowledge, honesty and caring x Jacqueline